Cannot add account on iPhone5

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nco
nco
Community Member
in iOS

Hi, I’ve been trying to add my family account to my old iPhone5 but it keeps telling me to “Check Your Email and Secret Key”. I am using the Scan Account Details feature so these are surely correct. Is there any advice anyone can offer as to how to get past this issue?

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  • ag_kevin
    ag_kevin
    edited February 2019
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    Hi @nco ,

    Unfortunately 1Password accounts now require 1Password 7 which will not run on the iPhone 5. We do regret that this happened, and I'm sorry it leaves out one of your devices, and it's not possible to update older versions of the app for compatibility.

    Regards,
    Kevin

  • nco
    nco
    Community Member
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    That's a shame. Thanks for letting me know Kevin

  • Ben
    Ben
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    On behalf of Kevin you're most welcome. I'm sorry we don't have a better answer right at the moment. We are looking at how we might be able to improve this situation for the future. That said, we'd always recommend keeping up to date with the latest versions of all of your software, but especially 1Password, your operating system, and your web browser.

    Thanks.

    Ben

  • Rick2u
    Rick2u
    Community Member
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  • AGAlumB
    AGAlumB
    1Password Alumni
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    :) :+1:

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