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Change account name after converting from family to individual

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beatrix
beatrix
Community Member
in Memberships

I'm trying to change the name of my account which was created as a family account but which I recently converted to an individual account. The name shows up in the list of accounts in Preferences -> Accounts and also online under billing.

1Password Version: 7
Extension Version: Not Provided
OS Version: macOS 10.14.3, Windows 10 build 1803
Sync Type: 1Password Accounts

Comments

  • Ben
    Ben
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    Hi @beatrix

    You can edit your name on this page:

    https://my.1password.com/profile

    Select 'edit details' below your name. I hope that helps!

    Ben

  • beatrix
    beatrix
    Community Member
    Options

    Hi Ben,

    It’s not my personal name, it’s the name of the account that shows up in the sidebar in the Accounts Preferences on Mac. It still has the name of the old family account. This might be a bug, but I would like to figure out how to change it either way.

    Regards,

    Beatrix

  • Ben
    Ben
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    @beatrix

    Gotcha, thanks for clarifying. That is actually a bug in the membership conversion process. Changing your name on the page that I mentioned and then changing it back should fix it. Please let me know if it does not.

    Thanks!

    Ben

    ref: b5/b5#5473

  • beatrix
    beatrix
    Community Member
    Options

    @Ben

    Thanks, that fixed it.

  • Ben
    Ben
    Options

    You're very welcome. If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.