Password field hidden when trying to enter masterpassword

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saturnonearth
saturnonearth
Community Member
in iOS

Using iPhone XS, the field for the password seems to be covered by the keyboard when entering the master password, so you have no indication of what is actually happening.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 12.1.2
Sync Type: Not Provided

Comments

  • Ben
    Ben
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    Hi @saturnonearth

    I'm not seeing that on my device. Would you be able to post a screenshot here please?

    ▷ How to take a screenshot

    Ben

  • saturnonearth
    saturnonearth
    Community Member
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    The issue seems to have resolved itself after a restart. I will provide a screenshot if it props up again, thanks!

  • Ben
    Ben
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    Thanks for the update. :) Happy New Year.

    Ben

  • saturnonearth
    saturnonearth
    Community Member
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    I noticed a very similar issue on my iPad as well. I was able to take a screenshot this time.

  • Ben
    Ben
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    Thanks @saturnonearth. If you rotate the iPad 90º in either direction (so that it is in landscape orientation) does that resolve the issue?

    Ben

  • saturnonearth
    saturnonearth
    Community Member
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    I cannot re-create the exact scenario (it's only partially cutting it off now), but it does seem to help, (still cutting it close though).

  • Ben
    Ben
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    Thanks again. We will continue to keep an eye out for this.

    Ben

  • majortom
    majortom
    Community Member
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    Same here in iPad landscape mode :(

  • Ben
    Ben
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    Thanks @majortom. Our development team is aware of the issue and will be looking into how we may be able to address it.

    Ben

This discussion has been closed.