To protect your privacy: email us with billing or account questions instead of posting here.

After years of use, my account is suddenly frozen. I received no notification, just blocked.

elliecm
elliecm
Community Member

I have nothing in my email regarding any change in policy but was suddenly just locked out of everything. What gives?


1Password Version: 7.2.4
Extension Version: Not Provided
OS Version: 10.14.2
Sync Type: None
Referrer: forum-search:account frozen

Comments

  • Hi @elliecm

    I see you also emailed us about this issue. As diagnosing the problem is going to require digging into your account details we'll need to handle that via private email, rather than through this public forum. I'll reply to your email shortly. To avoid duplicating efforts I'm going to close this thread.

    Thanks!

    Ben

This discussion has been closed.