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change subscription from family to individual

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bluv
bluv
Community Member
in Memberships

Hi - I subscribed to Family subscription through iTunes. I would like to change to individual plan. I saw that I need to cancel my iTunes subscription which I have set up to end on 2/25/19. Now what do I need to do so that once it ends I can convert to individual without losing all my data? Thank you

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  • Ben
    Ben
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    Hi @bluv

    Please reach out to our team at sales@1password.com from the email address associated with your membership. We'll be happy to help, but this kind of requests has to come through a verified email. When you email in you'll get a support ID from BitBot. Please post that here.

    Thanks!

    Ben

  • bluv
    bluv
    Community Member
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    My support ID is #GBC-42439-318. Thank you

  • Ben
    Ben
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    Thanks @bluv. It appears Lauren has replied to you via email with the next steps. If you need further assistance with this please reply to her via email.

    Thanks!

    Ben

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