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Windows app opens and immediately closes

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info_kbar
info_kbar
Community Member
in 1Password 7 for Windows

I've just downloaded and installed the windows app, from the online version. The app automatically added my details, I added my password and it opened okay. The app went into update and closed. Now when I open the app from my desktop and enter my password it opens and then three seconds later closes. I've tried uninstalling and reinstalling and I've rebooted my PC several times, still does it.

1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Windows app opens and immediately closes

Comments

  • MikeT
    MikeT
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    Hi @info_kbar,

    Thanks for reporting this. I'm sorry to hear you're having crashing issues.

    Please use this guide to generate the 1Password diagnostic report (don't unlock) and email it to us at support+windows@1Password.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • info_kbar
    info_kbar
    Community Member
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    Hi Mike, Sent thanks,

  • bundtkate
    bundtkate
    Options

    I know we've sorted this out over e-mail, @info_kbar, but just wanted to drop a note here so anyone else who comes across this thread knows we got things fixed up privately. :+1:

    ref: XBX-42422-272

This discussion has been closed.