My team member got a new laptop and could not log in even with all the details from his emergency kit. I then went through the reset procedure and he got a new emergency kit with new details. Still he could not log in. I tried logging in as him on my computer and it didn't work either, so I know it is not computer dependent. He can't log in on his phone either.
Can we delete him as a user and start again using his current subscription?
Any other ways to fix this issue?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10 Pro, Android
Sync Type: Not Provided