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I migrated from 1Password4 to 1Password7 (Windows) today but not all my data was migrated over.

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BarneyLawn
BarneyLawn
Community Member
in 1Password 7 for Windows

In 1Password4 I have 299 logins and after the migration I have 179. I also have fewer secure notes, databases and software licenses. I have not uninstalled 1Password4 yet as I don't want to lose any data.

1Password Version: 7.3.657
Extension Version: 4.7.3.90
OS Version: Windows 10
Sync Type: Vault on hard drive
Referrer: forum-search:1password 7 migration

Comments

  • MikeT
    MikeT
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    Hi @BarneyLawn,

    Thanks for reporting this.

    Do you recall if 1Password 7 crashed at any point when it was converting your vault?

    Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@1Password.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • BarneyLawn
    BarneyLawn
    Community Member
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    Sorry for the delay. I've completed the above and sent the email.

  • bundtkate
    bundtkate
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    I'm not finding any e-mails from your registered forum e-mail, @BarneyLawn. Could you share the support ID your received via autoreply? It should look like [#ABC-12345-678]. Thanks! :chuffed:

  • Greg
    Greg
    1Password Alumni
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    Hi @BarneyLawn,

    Found your email on our side. We will take a look and get back to you via email. Thanks! :+1:

    ref: VPE-44293-598

This discussion has been closed.