my subscription payment went to the wrong account

my trial ended and im frozen but my card went to the wrong account (I had created two) and all my passwords/info are in the wrong one.


1Password Version: 7
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:my subscription went to the wrong account and im locked out

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  • my trial ended and im frozen but my card went to the wrong account (I had created two) and all my passwords/info are in the wrong one. I tried sharing (I bought a family subscription) but it wont let me use the same email. i just want to move data over, but I cant access it.

  • BenBen AWS Team

    Team Member

    Hi @fboyle

    Our billing team should be able to help get your payment applied to the correct membership. Please reach out to them at [email protected]. When you email in you'll get a support ID from BitBot. Please post that ID here. Thanks!

    Ben

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