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Locked out

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davidlane123
davidlane123
Community Member
in Memberships

I purchased a lifetime 1password account in 2013. My account is now “frozen”. I have sent requests for support by email. And have not received a response. Can someone help me figure which version, and how to access the appropriate version to continue without paying monthly fees.

How can I reach tech support from 1Password?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @davidlane123!

    We are very sorry for the delay but we have been experiencing a surge of user requests lately, so we are not replying to emails as fast as we normally do. I wanted to assure you, though, that we reply to every email in the order we receive them, so I promise we will get back to you as soon as possible.

    Email is also the best place to discuss this so we can avoid sharing account information in the forum here.

    Thank you very much for your patience!

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