I have sent several emails, used the "contact us" form several times and tweeted at you for help (as suggested on your webpage) but never had a single response. So running out of idea's, this is my final attempt to get some support:
I purchased 1password on 28 Feb 2016 (Order Number: 8J687032V2322060J ) and have been using it ever since and been 100% satisfied with my purchase. A recent reinstall of windows meant a reinstall of 1password as well and after doing so noted I now have version 7 which is in read-only mode until I register it. No problem I figure, I have paid for this software, I have a registration key - but no.
Apparently my purchase is not valid for future versions of 1password and I now have to RE-Purchase the product to obtain a "license file" in order to register a program I've already purchased and have been using just fine up to now.
Apparently my purchase in 2016 neglected to mention that it does not cover future versions. (Had I known that I would not have purchase it.) Clearly I was mistaken with this assumption.
So am I correct to assume that if I wish to continue to use 1password V7 I, as an existing customer, have to re-purchase the software AGAIN? (Will I be told I need to re-purchase V8 and V9 when they too become available?) Surely some sort of rebate should be possible for pre existing customers?
Suffice to say I am not particularly impressed with this situation, not to mention the lack of support received from my numerous attempts to contact you regarding this matter. As a "paying customer" I would have thought that some sort of priority would be given for support queries from known customers. Clearly I was again mistaken with this assumption.
Please advise me on my options to proceed?
1Password Version: 7.3.657
Extension Version: 220.127.116.11
OS Version: Win7 x64
Sync Type: Local file