Frequent crashing with 7.2.5

My 1P is crashing at least once per day, when using the extension in Chrome (Version 72.0.3626.121 (Official Build) (64-bit)) or Safari (Version 12.0.3 (14606.4.5)).

To get it running again, I seem to have to restart my Mac, or go to the menu bar, open the floating window, choose the gear icon, and run Quit 1Password Completely and then relaunch the app and re-authenticate.

Quitting the browser doesn't work.

Help -> Troubleshooting -> Restart 1Password Extension Helper doesn't work.

Any idea of why I'm crashing so frequently?

1Password 7
Version 7.2.5 (70205002)
AgileBits Store


1Password Version: 7.2.5
Extension Version: 4.7.3.90
OS Version: 10.14.3 (18D109)
Sync Type: Dropbox

Comments

  • brentybrenty

    Team Member

    @ChiliPalmer: No, that definitely isn't normal. I'm sorry for the trouble. Can you tell me the steps you're taking which result in the crash? That may help us narrow dow the cause. Also, you say it's "crashing", but what exactly are you seeing? Have you sent us (not Apple) a crash report after restarting 1Password?

  • Just sent a crash report in.

    I was trying to fill my pw in Chrome for Mac on americanexpress.com

  • LarsLars Junior Member

    Team Member

    @ChiliPalmer - thanks. What name did you use to send in the report, so we can more easily find it? I have an Amex account myself, and no such problems, which means it's not likely to be something wrong with the site or (in general) with 1Password's interaction with it.

  • I'm pretty sure I used Chili Palmer on it.

  • And no more crashes since I sent it.

  • LarsLars Junior Member

    Team Member

    @ChiliPalmer - Thanks for the update. That's excellent news! I’d like to be able to say I’m glad I could help you get things squared away, but if the problem righted itself, I can’t hardly claim any credit for it. :-) However, around here, we’ve learned to call a win a win whether we had a hand in it or not.

    Keep an eye on things and please let us know if the problem recurs or if there's anything further we can do to assist you. If it does recur, try to grab a process sample while it's happening, and send it along with a diagnostics report to [email protected] Otherwise, have a great rest of your week, and thanks for being a 1Password user!

  • Just crashed again. I sent in a bug report with this thread number in it (102103).

  • LarsLars Junior Member

    Team Member

    @ChiliPalmer - thanks! We received it, and looks like this is one we'll need to open a bug report for. In fact, we've just done that. Thanks for reporting, sorry for the trouble, and we hope to have that addressed in an upcoming update. Until then, hang on and thanks for your patience.

    ref: apple-3291

  • Crashed again.

    Annoying, but such a great product that I can deal until the update!

  • LarsLars Junior Member

    Team Member

    :) :+1:

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