Family member Forgotten Master Password

kappabearkappabear Junior Member

Hi all,

I set my mother in law up with 1Password family, and she can’t remember her password, and evidently I wrote it down incorrectly. I do have her Secret Key, but not the Master Password. Can i recover her account for her? If so, how?

Thanks.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • thightowerthightower T-Dog Agile's Mascot Community Moderator
  • LarsLars Junior Member

    Team Member

    @kappabear - yep, @thightower is quite correct -- you don't need to know her Master Password or Secret Key to recover her account. Just follow the steps in the guide at the above link, and your mother-in-law will get a new Secret Key and the opportunity to create a new Master Password, while retaining all her current data. Let us know if you run into any difficulty! :)

  • kappabearkappabear Junior Member

    Thanks all. I was able to recover her account.

  • LarsLars Junior Member

    Team Member

    @kappabear - great! Glad to hear it. :)

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