Account not working / do i really have to pay now?

Hello, a few years ago I bought a pro version of your app at the iOS App Store. Now my account is freezed and it looks like I have to pay in the future. Is that correct or what’s going on? Malte

Comments

  • brentybrenty

    Team Member

    @fixmalte: Thanks for reaching out. I’m sorry for the confusion! It will only be "frozen" if you're using a 1Password membership account without an active subscription. That includes all the apps and it’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through 1Password.com. If you want to use that, then you'll need to setup billing for your account:

    https://start.1password.com/billing

    Otherwise, you can use the specific version of 1Password that you purchased without an account and sync your data from another device or create a new vault. I hope this helps. Be sure to let me know if you have any other questions! :)

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