New membership and can’t log on because I cannot access the secret key. Can anyone help me

I just purchased a membership but can’t log on because I cannot access my secret key


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Comments

  • brentybrenty

    Team Member

    @Woodman706: Thanks for reaching out. Can you be more specific?

    To be clear, you will only have an account to log in to at all if you've signed up for a 1Password.com membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through 1Password.com. Otherwise, you would use 1Password without an account.

    If you did sign up for a membership, you would have received a unique Secret Key during the sign up process. Did you maybe not complete it? Perhaps you encountered a connection error. Please let me know.

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