Why is 1password7 not asking to save login info and will not autofill login data?

When 1password was first installed it worked fine and for some unknown reason it is not working.


1Password Version: 7.2.4
Extension Version: 7.2.4
OS Version: macOS Mojave 10.14.3
Sync Type: unknown

Comments

  • ag_anaag_ana

    Team Member

    Hi @unq1!

    Is this happening with only one browser or do you see the same behavior with all browser? If it's just one, which browser is it?

    I have also moved your discussion to the Saving and Filling in Browsers section of the forum so it's in the right place :)

    Thank you!

  • Thanks for your response and moving my discussion to the appropriate section of the forum. This behavior is happening in Safari which is the only browser I'm using.

  • brentybrenty

    Team Member

    @unq1: Can you tell me which versions you're using of Safari, and the version of 1Password you see in Safari Preferences > Extensions? Also make sure it's enabled there.

  • Safari Version 12.0.3 and Safari Preferences > Extensions 1Password Version 7.2.4

  • brentybrenty

    Team Member

    @unq1: Thanks for letting me know! Please do the following:

    1. Quit 1Password Completely -- Command Option Control Q
    2. Quit Safari
    3. Drag 1Password to the Trash
    4. Restart your Mac
    5. Install a fresh copy of the current version of 1Password: https://1password.com/downloads/
    6. Open Safari Preferences > Extensions and make sure 1Password 7.2.5 is listed and enabled
    7. Open 1Password Preferences > Browsers
    8. Enable "Detect new usernames and passwords and offer to save them"
    9. If it was already enabled, toggle it twice just to be sure it's actually enabled and the preference is saved
    10. Make sure you don't have "facebook.com" listed as an exclusion under "except on the following domains"
    11. Go to https://facebook.com in Safari
    12. Enter nonsense into both the username and password fields -- not any actual login credentials
    13. Press Return
    14. Let me know the results

    Thanks in advance! :)

  • Performed all steps 1 - 13 and got all of the expected results. Pressing return in step 13 gave me a facebook login screen to login as Jonathan Chia.

  • brentybrenty

    Team Member

    @unq1: I don't know what that means. Can you clarify? Are you maybe already logged into Facebook? If so, you'd need to logout in order to test saving from the login form.

  • Thanks you so much for your help!
    To clarify Step 13 from the prior list of actions; upon hitting return a dialog screen with options to save password to safari appeared.

  • LarsLars Junior Member

    Team Member

    @unq1 - so that sounds like things are now working they way they're supposed to? Let us know if that's not the case.

  • Yes I am back to business as usual. Thank you guys a bunch!

  • LarsLars Junior Member

    Team Member

    @unq1 - :):+1: you're quite welcome.

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