Fingerprint Unlock unavailable

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rjlawson
rjlawson
Community Member
edited April 2019 in Android

After the update I was having to enter my master password all the time. Tried to re-enable Fingerprint Unlock, and I'm getting the error
Fingerprint Unlock unavailable
Fingerprint Unlock could not be enabled because an error occurred: java.secuirty.ProviderException:Keystore operation failed.

Samsung Note 9.


1Password Version: 7.1.4-BETA1
Extension Version: Not Provided
OS Version: Android 9.0
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @rjlawson: Is sounds like you're having the same issue others have reported with Samsung's devices after updating. Please give Peri's suggestions here a try:

    Fingerprint Unlock being disabled on Android 1Password

    And reach out to Samsung if the problem persists. Let me know how it goes!

  • rjlawson
    rjlawson
    Community Member
    Options

    Ah I was only searching the Beta forum, thanks!

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    No worries! And it might not be a bad thing for others to be able to find this here. I just hope it helps. :)

This discussion has been closed.