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Login don´t work at support page

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Massaguana
Massaguana
Community Member
edited April 2019 in Memberships

Why my Login don´t work with alle your pages?

https://my.1password.com - Work

https://supprt.1password.com/signin - don´t work, told me data wrong...

When create an new account thsi site told me i have an account...

Whats that?

1Password Version: 7.2.5
Extension Version: 1.14.3
OS Version: OSX 10.14.4
Sync Type: iCloud

Comments

  • Doodler_Benji
    Doodler_Benji
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    Hi @Massaguana,

    Thanks for your message, it looks like you've got a typo there in that second URL ( supprt instead of support ).

    It is worth noting that, when you click Sign In on our support pages, they will take you to https://my.1password.com. You should be using https://my.1password.com for your sign in address anyway. :+1:

    Please do let me know if there is anything else I can assist you with,
    Take care,

  • Massaguana
    Massaguana
    Community Member
    edited April 2019
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    This is no typo... it is really with out an o... Test my link yourself and see what happens

    When i klick your link to support i see the support page, but when i login i am back to the normal page not the support page...

  • Doodler_Benji
    Doodler_Benji
    Options

    @massaguana, it is worth noting that teams and businesses when they create their account can have a relevant sign-in address for their business.
    In this case, supprt.1password.com is using a reserved name 'supprt', so you are actually trying to sign in to a different account to your own one.

    I'm sorry for any confusion here, I hope this helps.

  • Massaguana
    Massaguana
    Community Member
    Options

    Okay, but the issue i can´t login to your support page ist still there...

    Go to https://support.1password.com/

    Login, the pages jump to https://my.1password.com/home

    But i wood like to stay at support

  • Doodler_Benji
    Doodler_Benji
    Options

    Ah, okay I think I am starting to see where the confusion is coming from now.

    The Support site, does not have any member-only features, it is a reference site only. There is nothing to actually sign in to.
    The sign in button will always take you to your 1Password account sign in screen.

    Could you explain a little more as to why you would like to stay on the support site after signing in, there could be something we're missing out on here that can improve the 1Password experience for you and others.

This discussion has been closed.