Lost all my categories/folders
I purchase the full version and have had no issues at all. I use the categories to sort and move passwords by category. All of a sudden that categories no longer show up Help!
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You mentioned both categories and folders, but these are different things. Categories are the templates that define which fields an item in 1Password is going to have. For example a Login category item is going to have a username, password, and website field on it, whereas a Password category item is only going to have a password field. Folders on the other hand were an organizational tool that was available in 1Password that has been discontinued. Folders have been replaced with tags. Any folders you had would have been converted to tags. You can see these tags by selecting the tags tab at the bottom of the 1Password for iOS screen (between Categories and Settings).
Does that help? Please let me know.
Ben
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I meant my own generated folders...sorry about that.
Oh yes I see that now.....I had no idea....
I tried to log in online...and it says i need a code... Where do i find that?
I sent an email to 1 passowrd on how to log on and it said they didnt have my email address....I am all confused.
Thanks for your answer!
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crap, now when i hit one of the folders in the tags, the app shuts down
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it only happens on 2 of my 6 categories
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2 of my 6 folder tags
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I bought the upgrade my Iphone as a stand alone license. when I try to log on it still asks for the code.
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I tried to log in online...and it says i need a code... Where do i find that?
I sent an email to 1 passowrd on how to log on and it said they didnt have my email address....I am all confused.
This means that you probably never signed up for a 1Password Membership. If you purchased a standalone license in the past, you didn't get an account with it. Only if you are a subscriber you can login to your account in a browser.
Can you please clarify what you are trying to do?
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All I know is I paid 19.99 or 29.99 through apple apps. It wa the most I ever paid for an app.
Everything was working fine until the change from folders to tags.
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@lorendoppelt In this case, you own a standalone license and you don't have an account, so you will not be able to login online. This also means that the issue you are experiencing is unrelated to the online account, so you can disregard that option in your case.
Your existing folders should have been converted automatically to tags. Can you confirm that, if you tap on the "tags" button at the bottom of the 1Password screen, you see all your folders there?
In other words, is the issue here the fact that the app crashes when you tap on certain tags?
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Yes. I did find out the folders changed to tags. I have 7 tag names. When I click on 2 of the tags the iOS app crashes and I have to reload it.
I used to be able to log in online and see my passwords as it saves it to the cloud.
Something changed but nothing I did.
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Yes. I did find out the folders changed to tags. I have 7 tag names. When I click on 2 of the tags the iOS app crashes and I have to reload it.
I used to be able to log in online and see my passwords as it saves it to the cloud.
Something changed but nothing I did.
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I used to be able to log in online and see my passwords as it saves it to the cloud.
The only way we offer online access to passwords through a web browser is through a 1Password subscription membership. It has never been included with a one-time standalone purchase. Perhaps you did a trial of membership at some point?
Without a membership we do not store your data.
Yes. I did find out the folders changed to tags. I have 7 tag names. When I click on 2 of the tags the iOS app crashes and I have to reload it.
If you are experiencing crashes with 1Password for iOS, first please be sure you are using the latest version:
1Password 7 for iOS - iTunes App Store
If you are, and are still experiencing crashes, please send us the crash logs directly. Here are the steps you'll need to follow:
- Plug your phone into your computer and sync it with iTunes.
- Switch to the Finder, click on the Go menu and choose "Go to Folder..."
- Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
- Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
- Send the email to
support+forum@agilebits.com
With your email please include a link to this thread:
https://discussions.agilebits.com/discussion/102970/lost-all-my-categories-folders#latest
as well as your forum handle.When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'
Ben
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Additionally: do any of your tags have a backslash (
\) in their name? There is a known issue with tags containing a backslash.Ben
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No. They only have words.
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Thank you for the confirmation. Please send us the crash logs as Ben mentioned when you get a chance so we can take a closer look at why this is happening to you.
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