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Account frozen

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hollydk
hollydk
Community Member
in Memberships

Hello - despite my payment going through earlier last month for an annual subscription, my account is frozen.

I believe this might be because I downloaded 2 different versions of the app - and I don’t know which one I’ve now paid for and which one I’ve been using on my phone.

Can you please help me with this?

Kind regards,

Holly

Comments

  • Ben
    Ben
    Options

    Hi @hollydk

    I'm really sorry to hear about the trouble. Our billing team would be happy to help with this. Due to the public nature of this forum we're not able to troubleshoot billing issues here. Could you please forward any documentation you have to support+billing@1password.com? Thanks!

    Ben

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