Everything is locked on my MAC

dave4500
dave4500
Community Member

First off, I am not real sure how to use 1password on my mac. I have been using on my iPhone for long time. I want to sync from dropbox on my mac app but when I open 1Password everything is locked and I see any options to even try to sync from Dropbox. I cannot do anything on mac. Do I have to have a separate account on my MAC? Any help would be appreciated.


1Password Version: 7.3
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Dropbox

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @dave4500! Welcome to the forum!

    Can you please clarify what you mean exactly by "locked"?

    What happens when you open the 1Password app on your Mac? What do you see?

  • dave4500
    dave4500
    Community Member

    everything is read only and no option for dropbox.

  • ag_ana
    ag_ana
    1Password Alumni

    @dave4500: do you have either a 1Password Membership or did you purchase a license for 1Password 7 for your Mac already? Without one of these options, the app will be read-only until you activate it, so this could be one of the reasons why you are seeing this.

    Unless, of course, you already have either a subscription or a license for 1Password 7 for Mac, in which case please let us know so we can take a closer look at why this is happening.

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