Suggestion when exceeding 5 person limit

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JayTay
JayTay
Community Member
in Families

My Families account is at 4 people and yesterday I invited two extra family members to join. I knew that the second of these two would trigger a charge as I had exceeded the 5 person limit however at no point in the process was I informed this would happen. Fortunately I knew what I was doing so expected the charge but even after they’d accepted the invite there was still no indication I’d be charged, all of which seems a bit poor from a user experience point of view.

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Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @JayTay!

    1Password Families is a subscription which covers up to 5 people, but I see where you are coming from. I will pass your feedback internally and see if we can do something to make this part more clear in the website.

    Thank you!

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