1Password 7 Authentication failed

wkleemwkleem
edited May 5 in Windows

I had a yellow banner in 1Password requesting I re-authenticate. I logged out of 1Password for Windows and log in and I could not copy and paste the QR Code now? I attempted saving and copying the QR Code to 1Password 7 for Windows from my 1Password web account.

There was a message to open in 1Password URL which I didn't do. I'll need to log out and log in again

Did something change from my last attempt which I think was 2 years ago?

Chrome v74.0.3729.131


1Password Version: 7.3.684
Extension Version: 4.7.3.90
OS Version: Windows 7
Sync Type: Not Provided

Comments

  • GregGreg

    Team Member

    Hi @wkleem,

    Please try to do the following instead:

    1) Sign in to your account on 1Password.com in your browser.

    2) Click your name in the top right, select Get the Apps, and then click the blue button under step two that says "Already have the app? Add your account directly." Allow this link to open 1Password for Windows.

    3) That will fill all of your sign-in credentials in 1Password 7 for Windows, except your Master Password. Enter your Master Password, click Sign In.

    Let me know how it goes. Thank you!

    ++
    Greg

  • bundtkatebundtkate

    Team Member

    I'd need some confirmation from the web app team to be totally sure, @wkleem, but I think Chrome might be handling this differently since the QR code is now a link as well (to open 1Password and enter your account credentials). I do remember I used to copy it prior to scan from screen, so I don't think you're wrong there. Regardless, what I find works best across the board (at least until scan from screen is fixed), is to take a screenshot of the QR using Windows + Shift + S. That automatically copies the image to your clipboard so you can use "Scan from clipboard" in 1Password. There are numerous reasons you might not be able right-click to copy an image, so the screenshot method tends to be more consistently reliable. :+1:

  • brentybrenty

    Team Member

    I bet there's an app for that though. :)

  • brentybrenty

    Team Member

    It's certainly a possibility.

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