What does 1password do? It is installed but it never prompts for passwords or fills them in

I have used password managers for years, but decided to switch to 1password because I had heard good reviews. After installing on Firefox, it does not do anything. It never prompts to save a new login, never tries to fill in anything (not sure what that would even look at - my screen never shows what the video shows). Apparently it is nothing more than an icon in my toolbar that brings me to a blank page.

What have I "installed"?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • Problem solved - downloaded "Dashlane".

  • GregGreg

    Team Member

    Hi @georgeplaten,

    I am sorry to hear you had troubles getting started with 1Password!

    It sounds like you created a 1Password account, installed 1Password X in the browser, and bumped into a known issue:

    Blank page when using 1Password X

    We've seen this behavior when either of the following preferences are set in Firefox:

    • Never remember history
    • Always use private browsing mode

    Disabling either of those preferences should allow 1Password X to function as expected. Could you please give it a try and let me know if the issue remains? Also, please check the following guide about 1Password X:

    Get to know 1Password X

    I will be looking forward to hearing back from you. Thanks!


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