I have my secret key, and started using 1 Password Sunday. Now I am locked out! HELP!

I am an individual user. I have 2 Macs, and an iPhone. What does it take to open the browser window with a password?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS 10.14
Sync Type: iCloud
Referrer: forum-search:I have my secret key, and started using 1 Password Sunday. Now I am locked out! HELP!

Comments

  • BenBen AWS Team

    Team Member

    Hi @LenAdler,

    I'm not sure I understand the question... Are you able to log in at https://my.1password.com/ ? If not, what error message do you get when trying to do so?

    Ben

  • Not able to log in, Ben. It tells me to ask my administrator, but that's me.

  • I had saved the password in keychain, and used my fingerprint to insert it. What gives? That was two days ago.

  • BenBen AWS Team

    Team Member

    I can't think of any error messages we give at my.1password.com about asking an administrator. Would you be able to post a screenshot of what you're seeing?

    ▷ How to take a screenshot

    If the screenshot contains any personal details (such as your email address) please email it to us instead of posting it here (this is a public forum). You can reach us at [email protected]. Please post the support ID you get back from the autoresponder BitBot here.

    Thanks.

    Ben

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