1Password-X doesn't recognize the login screen to enter a 2FA 6 digit code on Office 365

edited May 2019 in 1Password X

Regardless of the browser I'm using, 1Password-X extension doesn't recognize the login screen that pops-up where Office 365 users enter a 6 digit 2FA code.

1PW has no problem with the user ID and password, but when the next screen pops-up prompting for the 6 digit 2FA code, the only way to get is to open the extension, search for the correct login,copy the 2FA code, and paste it into the special Office 365 Window.

The URL where the 2FA dialogue box is located at: https://login.microsoftonline.com/login.srf?client-request-id=e05aadc1-5d41-481b-8ba4-e2a7305b49f5

I've attached a screen-capture of the dialogue box.!

1Password Version: Not Provided
Extension Version: 1.15.2
OS Version: Wind 10
Sync Type: Not Provided
Referrer: forum-search:Office 365 2FA Isn't Recognized by 1Password


  • kaitlynkaitlyn

    Team Member

    Hey @amswitzer! I have an Office 365 account, so I figured this one would be fairly easy to test, but I'm unable to get past the initial sign in using the link you provided. I'm given an error that says This doesn't look like a work or school email. You can't sign in here with a personal account. Use your work or school account instead. Do you know if the link you're using is specific to your school or company?

    When I sign into https://login.microsoftonline.com, however, my OTP is entered by 1Password X automatically. Do you have the same issue when you sign at https://login.microsoftonline.com? Let me know, I'm here to help!

  • Hi. I've found a way to get it to work. Instead of cut/pasting, I can use the keyboard shortcut to open the 1PasswordX extension. It preselects my Offic 365 account and when I hit the "enter" key on my keyboard, it auto-fills the 6 digit code in the 2FA box. I then hit "enter" again, and it works.

    What doesn't happen is that 1Password doesn't fill in the OTP box automatically. I have to go through the process above in order to get it to work.

  • kaitlynkaitlyn

    Team Member

    I see what you're saying, @amswitzer. The reason I wasn't able to test it out is because there was an error when using the link you provided. Are you able to sign in at https://login.microsoftonline.com with the same account, and does the OTP fill automatically for you?

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