My 1Password browser extensions (Safari & Firefox) are no longer working after v7.3

buckZorbuckZor
in Mac

I've tried removing the extensions from both Firefox and Safari, with no success. Please give me other actions to try, I rely on the 1Password extension. I am a Team Vault Administrator.

1Password v7.3 (70300019) - From App Store
macOS Mojave v10.14.5
Firefox v67.0 (64-bit)
Safari v12.1.1 (14607.2.6.1.1)


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    Hi @buckZor

    My apologies for the inconvenience. A reboot of the Mac should resolve the issue.

    Ben

  • Ok, I will try that, thank you.

  • Well that was an easy fix, been nice to have been notified when 1Pass updated yesterday that I needed to restart my Mac. I've wasted quite a bit of time troubleshooting this when a simple reboot was all I needed (unknowingly). Frustrated.

  • ALSO - Is it preferred that we do a manual download & install of 1Password on Mac? Would I have gotten a message to restart my Mac if the app updated itself? I am running the App store version on my latest install, and it's a bit wonky about needing 1Password closed to update it, disconnect between macOS and 1Password on updating..

  • BenBen AWS Team

    Team Member

    @buckZor

    Is it preferred that we do a manual download & install of 1Password on Mac?

    No preference on our end. Totally your preference.

    Would I have gotten a message to restart my Mac if the app updated itself?

    We did not anticipate rebooting would be a necessary step, and it seems for many it is not. We're investigating why it was for some and hope to release an update where that will not be required.

    Ben

  • Ok thanks, moving on

  • brentybrenty

    Team Member

    Thanks for the update. I'm glad that helped. It's not something we're going to tell millions of 1Password users to do because only a small number need to. Rebooting is always a good thing to try though, as it helps with a wide range of issues on devices. :)

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file