"Authentication Required" window pop up in auto fill mode

georgexsh
georgexsh
Community Member

the window title is "Authentication Required", but I could simply ignore it, auto fill works as normal, but it is annoying.


1Password Version: 7.3.1
Extension Version: Not Provided
OS Version: ios 12.3
Sync Type: Not Provided

Comments

  • @georgexsh

    You can ignore it, but doing so will likely prevent the latest changes you've made from syncing. You'd be accessing the data that has been cached on your device.

    Ben

  • You can't do it within the autofill feature: correct; which is why it directs you to open the main 1Password app to do so. If you don't your data will not be synced to/from the device until you do.

    Ben

  • @georgexsh

    Something is causing the message to appear. We don't have a way to just "stop it." We'd need to resolve whatever the issue is that is causing it to pop up. If you log in at https://my.1password.com/ in a web browser do you see all of your data? If you do then I'd recommend uninstalling 1Password for iOS and reinstalling. You'll want to be sure to have a copy of your Emergency Kit handy so that you can sign in to your account.

    Ben

  • ag_ana
    ag_ana
    1Password Alumni

    @georgexsh, great! Thank you for the update.

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day!

This discussion has been closed.