What can I Do about setup you failed owing an suspected existing folder app and it can't be renamed?

In the process of 1Password setup I get a message: This folder do not appear in my Browser yet!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search: I'm trying to setup your App in my PC windows 10 without finishing it owing to an existing app app.

Comments

  • GregGreg

    Team Member

    Hi @jruiz24,

    Thank you for reaching out!

    Please try to do the following to install 1Password on your computer:

    1) Make sure to close all browsers.

    2) Uninstall 1Password 7 from your PC, if you see it in installed apps.

    3) Open Start menu, type %LOCALAPPDATA%\ there and press Enter.

    4) Find 1Password folder there and move it (cut and paste) to your desktop.

    5) Reboot your PC.

    6) Run this 1Password 7 installer and check if the issue remains.

    Thanks!

    ++
    Greg

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