1Password 7 says Read only?

I recently purchased a new iMac and migrated over all my data form the old to the new. I noticed that there was a new version out for 1Password 7, I downloaded it and installed with no problems... or so I thought. after verifying that all the passwords and login info matched I deleted the old version. I went in to add a new credit card and it says it's read only. How do I fix this? The original was a standalone version purchased in 2013 from the app store, (Not a Subscription) and I would like to keep it that way I don't want or need anymore subscriptions.


1Password Version: 7.2.5
Extension Version: Not Provided
OS Version: OS 10.14.4
Sync Type: Cloud

Comments

  • ag_anaag_ana

    Team Member

    Hi @hhcamera! Welcome to the forum!

    I noticed that there was a new version out for 1Password 7

    1Password 7 is a paid update. In order to unlock full functionality, you need to either purchase a license upgrade, or activate a subscription.

    The original was a standalone version purchased in 2013 from the app store, (Not a Subscription) and I would like to keep it that way I don't want or need anymore subscriptions.

    In this case, you can download the old version from the Mac App Store once again, from your Purchases section :)

  • I several threads it say there is a there is a paid version of 7 and that's good. I am willing to pay for the upgrade but don't see the benefit of a subscription for one person on one platform.
    I downgraded to version 6.8.8 for the time being and hopefully will be able to upgrade in the near future.

  • I was unable to fine a standalone version on the website it kept reverting me to a subscription.

  • ag_anaag_ana

    Team Member

    @hhcamera If you download 1Password 7 directly from our website you will be asked if you want to purchase a license (the Mac App Store version only supports 1Password Memberships). This tutorial also shows you all the steps to switch from the Mac App Store version to the website version, in case you need it.

    This is what you should see after launching 1Password 7 downloaded from the website:

  • i am also happy to pay to upgrade - but don't want a monthly fee.
    But I can't find how to buy an upgrade license - you really make it hard! why is it not on your https://1password.com/teams/pricing/ page?

  • ag_anaag_ana

    Team Member

    Hi @helloari!

    Have you tried the instructions in my previous post? Here they are again for your convenience:

    If you download 1Password 7 directly from our website you will be asked if you want to purchase a license (the Mac App Store version only supports 1Password Memberships).

    You will not find the pricing information on our pricing page because we decided not to market standalone licenses. They are still available for those who want them, but we decided to let the website focus on our Membership offering, which we believe is the better option for most users.

  • 1P 7 was asking me if i want to subscribe - i saw what is in your screenshot. i think i clicked on 'need a license' and it said to check the website or something (in a hover text)
    however now that i launch 1p 7 that info is no longer appearing - how can i get it to come up again?
    very confusing! really makes me want to jsut stay on 6 but i also want to support ongoing development.

    BTW do you have a list of improvements in 7 over v6?

  • ag_anaag_ana

    Team Member

    @helloari:

    however now that i launch 1p 7 that info is no longer appearing - how can i get it to come up again?

    Can you confirm that you downloaded 1Password 7 from our website, and not from the Mac App Store?

    BTW do you have a list of improvements in 7 over v6?

    Yes! Here is the changelog for version 7.0, but if you scroll up on the page you will also see all the improvements that we added in the following updates since version 7 came out ;)

  • I have the same issue as hhcamera. When I go to Apps on my Mac it doesn't have a listing for previous purchases. I have the receipt for the license I paid for the 2016 upgrade but I do not want a subscription and need to go back to a version that isn't read only. Any guidance would be appreciated. I've used 1Password since 2011 and would like to continue but I need access to add new information. Thank you.

  • BenBen AWS Team

    Team Member

    Hi @Hudson

    Could you please forward us the receipt in question so we can get a better idea of what the situation is? [email protected]
    Please reply here with the support ID that you get back from our automated assistant BitBot.

    Thanks.

    Ben

  • Thank you for your prompt reply, Ben. I forward the receipt just now but got back a message saying it was blocked. Here is the exact response:The response was:
    550 5.7.1 Unauthenticated email from aol.com is not accepted due to domain's DMARC policy. Please contact the administrator of aol.com domain if this was a legitimate mail. Please visit https://support.google.com/mail/answer/2451690 to learn about the DMARC initiative. y3sor15609462uay.15 - gsmtp

  • BenBen AWS Team

    Team Member

    @Hudson

    Hmm. That's pretty odd. We've definitely gotten other emails from AOL mail customers as recently as half an hour ago. Are you using the AOL webmail website to send the message?

    Ben

  • Ben, I've tried forwarding again and sending a screenshot of the receipt and not forward. Same result - blocked. Sorry. Don't know the answer to this.

  • BenBen AWS Team

    Team Member

    @Hudson,

    I'm a bit stumped as well. We're definitely receiving other emails from other customers, including other AOL customers. Do you have a different email address that you could try to send the screenshot from? Alternatively you could try pasting the details into our contact form:

    https://support.1password.com/contact/

    Ben

  • I have the same issue as hhcamera. When I go to Apps on my Mac it doesn't have a listing for previous purchases. I have the receipt for the license I paid for the 2016 upgrade but I do not want a subscription and need to go back to a version that isn't read only. Any guidance would be appreciated. I've used 1Password since 2011 and would like to continue but I need access to add new information. Thank you.

  • I did send from another email with no problem and have received a reference number from the support team. I guess this is why AOL hasn't been my go to for a while. I just never got around to changing it from my 1Password info. Thanks for all your help.

  • Hi @Hudson,

    If the receipt you have came directly from us then deleting 1Password 7 and downloading and installing 1Password 6 should be all you need to do. Deleting 1Password 7 only requires the following steps.

    1. If 1Password is currently running hold down the alt/option key and click on the 1Password icon in the macOS menu bar at the top of the screen. Select the menu option Quit 1Password Completely.
    2. Drag the 1Password 7 application bundle from /Applications/ to the Trash.

    After you reinstall 1Password 6 it should pick up where it left off and you're done :smile:

    If the receipt came from Apple then you would need to view your app store purchase history. Ignore any entry for 1Password 7 if present and look further down the list for one simply titled 1Password. As we removed 1Password 6 from sale it means you can't search and find it in the app store but it will be in a user's purchase history if they purchased the Mac App Store version.

    Does that help at all?

  • I have the same issue as hhcamera. When I go to Apps on my Mac it doesn't have a listing for previous purchases. I have the receipt for the license I paid for the 2016 upgrade but I do not want a subscription and need to go back to a version that isn't read only. Any guidance would be appreciated. I've used 1Password since 2011 and would like to continue but I need access to add new information. Thank you.

  • @littlebobbytables Yes, that totally helps! My receipt did come from your company. I will follow the steps you've given. Thanks so much.

  • @littlebobbytables Done without a hitch! Thanks again!

  • brentybrenty

    Team Member

    Excellent! Thanks for the update. On behalf of lil bobby, you are most welcome! I'm glad to hear that all is well. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)

  • ariariariari Junior Member

    i am also happy to pay to upgrade - but don't want a monthly fee.
    But I can't find how to buy an upgrade license - you really make it hard! why is it not on your https://1password.com/teams/pricing/ page?
    ok, so i figured out that i needed to fully unintall 1password 7 since i had installed via app store. i followed this instruction
    https://support.1password.com/switch-from-mac-app-store/

    and now i was able to acutally buy a single license.

    next question: how can i buy a family license?

  • BenBen AWS Team

    Team Member

    Hi @ariari

    We don't have family licenses for 1Password 7. The recommended path forward for families that would like to share 1Password is 1Password Families. Otherwise each family member would need their own license(s).

    Ben

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