Urgent! Cannot add 1Password to Authenticator App on new phone

I seem to have got myself into a major problem. I have 2FA set up for 1Password. I have recently bought a new phone and the old phone has been reset to factory settings. I have moved Authenticator to the new phone and I thought all the apps would go with it, but they haven't, and I have to add them again. But I can't add 1Password until I get into the account online, and that needs a code from Authenticator! Help please, how do I get 1Password back into Authenticator? Please tell me I haven't lost everything.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • I've just seen another post with a problem similar to this, and I guess I'm going to have to email support. So, I will do that and apologies for posting here as well.

  • periperi

    Team Member

    Thanks @alexmidd. You do indeed need to email our support team. They should be able to help!

  • Thank you. I'm just panicking a little, that's all. :-(

  • periperi

    Team Member
    edited August 2019

    No worries! I see your email, and someone will get back to you as soon as possible.

    ref: EGZ-29537-751

  • Great, thank you so much. :-)

  • periperi

    Team Member

    Any time. :smile:

This discussion has been closed.