reinstalling after failed update

Options
Bronwen224466
Bronwen224466
Community Member
in Mac

Hello,

1Password invited me to update the app. It said there had been 2 updates since the last time I updated. I attempted to do the updates, but they failed. I tried again. Still it failed. (Verification failure). Then I could not open the app at all; my computer said it might be corrupted. So I deleted the app, and redownloaded the app. It only required my master password to open. Nothing else. I think I had to have other things in the past to add 1 Password to a new device. I think I scanned something before; maybe the key or something. Why didn't I have to do that this time? Have I missed a step? Is it still secure? Thank you.

1Password Version: 7.3.1
Extension Version: ?none
OS Version: Mac OS 12.12.1
Sync Type: 1Password

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @Bronwen224466!

    Why didn't I have to do that this time?

    I think that's because deleting and installing the app again does not delete your actual 1Password data. 1Password is built in a way that if there is something wrong with the app, your data is still safe. So when you reinstalled 1Password, you fixed the update issue, without actually deleting your data :)

This discussion has been closed.