Authentication Error [Improved in 7.4.740]

AbhijitAbhijit
edited February 6 in Windows Beta

What does this error means? And despite this error I am able to do everything. What it indicates?

Thanks,
Abhijit


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • @Abhijit this error happens when app fails to authenticate with server. It can be due to network connectivity issue or when you change your master password/regenerate secret key. If it was connectivity issue, it normally should resolve itself when network comes back online or you can force it to reconnect by locking/unlocking app.

  • None of this is true for me. Nither I had changed my master password nor there is any network issue (as I am still getting the error when I am responding to you.) And it is not resolving itself also. Please review.

    This is with the Beta chromium based EDGE browser.

    Thanks,
    Abhijit

  • Abhijit, we need to look into Diagnostics Report ( https://support.1password.com/diagnostics/ ), can you email it to us and post ticket number here please?

  • I had already mailed the diagnostic report. Where I can find the ticket number?

    Thanks,
    Abhijit

  • bundtkatebundtkate

    Team Member

    No need to worry about it, @Abhijit, I found your e-mail and replied. We can continue the conversation over e-mail from here. :chuffed:

    ref: NBP-22852-839

  • MikeTMikeT Agile Samurai

    Team Member

    It is not, but thanks for bringing it up.

  • bundkate, I've been seeing the same thing as Abhijit for the past several days. Can you include me in the email discussion?

  • bundtkatebundtkate

    Team Member

    Any conversations we have over e-mail are kept private, @cgerson_live_com. We can, of course, do quite a lot to help publicly here on the forum and many issues we resolves over e-mail could likely be discussed here as well, but when folks e-mail us, we assume they don't wish to share the information they're sending us with the public (or anyone else). In addition, these issues tend to happen either because you changed your Master Password or Secret Key or as a result of connection problems which are usually unique to your particular setup. If you've changed your Master Password or other 1Password credentials, click the error banner and sign in again with the new credentials and that should sort things out. If you haven't, check that 1Password is whitelisted in any security software you use, like an anti-virus or firewall. If you're still having trouble, send your own diagnostics report as Sergey described earlier and we can take a look. :+1:

  • Mark SchulmanMark Schulman Junior Member

    Having the same issue, every time I am using the Windows version with Windows 10. Just sent Support an email with the Diagnostics Report attached.

  • GregGreg

    Team Member

    Hi @Mark Schulman,

    I found your email (and a report) on our side. We will take a look and get back to you via email. Thanks! :+1:

    ref: SWG-77742-549

  • Dears, no update here for I while. I have the same issue on several Win 10 machines I use. Additionally I add that when I do follow the advise to sign in, all my entries disappear for a while. Looking at empty vaults I then need to close and reopen before all is fine again. Also that is behaviour is consistent. Soon after it starts over again. Will send in my diagnostic report too.

  • GregGreg

    Team Member

    Hi @iHanz,

    I have found your report on our side. Will take a closer look and get back to you via email. Thanks! :+1:

    ++
    Greg

    ref: VVG-11962-713

  • Hello,

    I have been getting the same error on the latest beta release. No network issues here. I ignore it, but it keeps coming back. Where can I send the diagnostic report?

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @jfalkingham,

    Are you on 1Password 7.4.740 right now? That should happen far less with the latest beta 2 release.

  • @MikeT thank you just updated to .740 - will report if I still see it regularly. So far so good though.

  • MikeTMikeT Agile Samurai

    Team Member

    That's good to hear, please do keep us informed of any changes.

    It may still happen but you can just ignore it.

    We're working on removing the banner automatically if it works on the second authentication retry.

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