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unable to sign in on my mac

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nexdude
nexdude
Community Member
in Memberships

I have 1password on my iphone and need to sign in on my macbook but am unable to

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:unable to sign in on my mac book

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  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @nexdude! Welcome to the forum!

    Can you please clarify what happens exactly when you try to sign in on your MacBook?

  • nexdude
    nexdude
    Community Member
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    I enter all my credentials and it says my email or security code or password is incorrect

  • nexdude
    nexdude
    Community Member
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    The same credentials are in my iPhone and confirmed they are correct

  • ag_ana
    ag_ana
    1Password Alumni
    edited July 2019
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    @nexdude: thank you for the additional information! I see now that you have also emailed us with the same question, so in order to avoid duplicating support efforts, we will get back to you over there as soon as possible.

    ref: EJI-22912-889

  • nexdude
    nexdude
    Community Member
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    I just want this fixed

  • ag_ana
    ag_ana
    1Password Alumni
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    Understood, we also want this fixed for you :+1:

  • danco
    danco
    Volunteer Moderator
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    Are there any oddities with the keyboard on your Mac? Using an AZERTY keyboard instead of QWERTY would cause this problem, as might other keyboard differences.. Just a suggestion from a user, I'm not a staff member. I think there are ther fairly common situations that can give rise to this problem, but that I will leave to the AgileBits people.

    Hope you get it settled soon.

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    Indeed! And character encoding can differ between platforms too. I'm not sure if any of that is relevant in this case, but this information might help someone in a similar situation:

    Should I use special characters in my Master Password?

    If you forgot your Master Password or you can’t unlock 1Password

    Cheers! :)

This discussion has been closed.