Updated to 1password 7 with subscription. Now having trouble linking iPhone app to my account

lmiller217lmiller217

I am migrating from 1Password 6 using iCloud to sync my iMac, iPhone and iPad. I downloaded 1Password 7 to my mac. I created a family account with 1Password. I will add family members later. All my passwords are now available in my Mac app and when logging in to my 1Password account using Safari. My iPhone still shows it synced to the iCloud. When I try to add the account on my iPhone (Scanning Setup Code and entering my master password) I am then told that a "1Password Update Required." How do I get my iMac, iPhone and iPad all synced to the same vault?


1Password Version: 7.3.1
Extension Version: Not Provided
OS Version: OS X 10.13.6
Sync Type: 1Password app
Referrer: forum-search:updated to 1password 7 now adding iPhone

Comments

  • ag_anaag_ana

    Team Member

    Hi @lmiller217!

    Can you please confirm what iOS version you are running on your iPhone, and what version of the 1Password app for iOS you are trying to install?

  • iOS 12.4. I believe its the most current.
    I don't now what version my iOS 1 Password app is, but it is the most current as I have all my apps updated.

  • found it 7.3.4

  • I am migrating from 1Password 6 where I was using iCloud to sync my iMac, iPhone and iPad. I then downloaded 1Password 7 to my mac. I created a family account with 1Password. I will add other family members later. All my passwords are now available in my Mac app on my iMac and when logging in to my 1Password account using Safari. My iPhone still shows it synced to the iCloud. When I try to add the account on my iPhone(iOS 12.4) (Scanning Setup Code and entering my master password) I am then told by my iPhone 1Password App (7.3.4) that a "1Password Update Required." How do I get my iMac, iPhone and iPad all synced to the same vault?


    1Password Version: 7.3.1
    Extension Version: 7.3.1
    OS Version: OS X 10.13.6
    Sync Type: 1 Password App
    Referrer: forum-search:Updated to 1password 7 with subscription. Now having trouble linking iPhone app to my account

  • BenBen AWS Team

    Team Member

    @lmiller217

    Thank you for that information.

    I am then told that a "1Password Update Required."

    Could you please post a screenshot of this message?

    ▷ How to take a screenshot

    Ben

  • Well after trying over 6 times earlier today with it not working I went to try it again to get a screen shot and this time it had me use the authenticator and after fighting with that IT WORKED!

  • BenBen AWS Team

    Team Member

    @lmiller217

    It must've heard us talking about it. ;) Strange; but I'm glad it worked out. I can't say I recall ever seeing that message before. If it comes up again please try to grab a screenshot. I'd be interested to learn what is causing it.

    Ben

  • WishmasterWishmaster
    edited August 17

    @Ben

    I am on iOS10.2.1 and have been using 1password for many years. Today I had to reinstall the app and now am getting this:

    edit: I just managed to add my vault from 1password.com but I had to deactivate the 2f auth! I hope you can fix this little bug.

  • BenBen AWS Team

    Team Member
    edited August 17

    Hi @Wishmaster

    You'd need to upgrade to a newer version of iOS for full compatibility with 1Password.com.

    System requirements for 1Password

    Ben

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