questions about adding family members and access to shared vault

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mriner
mriner
Community Member
in Families

How do I make sure that a family member has been added to my family account, has access to my shared vault, and that she will not be billed for her own separate account. I am not sure that she knew how to scan in the code she received from my invitation, and she downloaded a 'trial version of the software' which I think created her own account. The name of the shared vault on my account was changed from 'shared' to 'her name', which is confusing as I no longer have a shared vault on my account. On her computer, her account suggests that she has x more days before her trial account is billed. Sooo screwed up!!!

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  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @mriner! Welcome to the forum!

    I see that you have also emailed us with the same question, so in order to avoid duplicating support efforts, we are going to get back to you over there so we also don't share account information in a public forum.

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