App login problem

r4georgia
r4georgia
Community Member

U. S. Bank Mac mobile app does not play well with 1Password. Both versions are the latest available for IOS. Any help much appreciated.

Comments

  • r4georgia
    r4georgia
    Community Member

    Forgot to mention this started after latest U. S. Bank update. Worked fine before.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @r4georgia,

    When you're trying to use 1Password is it with iOS 12's AutoFill which we cover on our support page Use 1Password to fill and save on your iPhone and iPad. The AutoFill feature and our ability to integrate with it in iOS 12 is a great boon, it means 1Password is able to work in so many places we couldn't before because iOS extensions had to have supported explicitly added in each iOS app. As AutoFill is part of iOS it means we can work anywhere iOS allows it. There are caveats though, 1Password surrenders all control over detection and filling - 1Password basically provides the username and password and the domain for which these credentials apply.

    It could be the bank in question has either deliberately attempted to block the use of filling or it was all accidental. Sadly though if it is AutoFill then we have limited opportunity to alter the behaviour you're experiencing. It might be worth reaching out to the bank to see what they say.

  • r4georgia
    r4georgia
    Community Member

    Thanks for your quick reply. I’ll try getting the bank to help.

  • ag_ana
    ag_ana
    1Password Alumni

    @r4georgia, thank you!

    On behalf of littlebobbytables, you are very welcome! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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