Android in Trial Mode

I have a 1Password licence
Installed on my Windows 10 PC.
On my Android phone it is in Trial Mode
And does not sync with drop box
How do I get it out of Trial Mode?


  • periperi

    Team Member

    Hi @TimTDP. It sounds like you're using the standalone version of 1Password on Windows, but are signed into an account on Android, I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread:
    • Your forum username: TimTDP

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file