Passwords disappeared from iPhone, and iPod. aaaargh

Hi,
I had 1Password syncing just fine between my Mac laptop and my iPhone. When I added a new iPod Touch 6 generation last week, all passwords disappeared from my iPhone, except for SIX "1password" passwords. So, the apps show on iPhone and iPod, but they only show 6 iterations of my 1password password.
All three devices are running up-to-date operating systems.
Driving me nuts. Please help!
Thanks,
Rachel


1Password Version: 7.3.2
Extension Version: Not Provided
OS Version: OS 10.14.5
Sync Type: Not Provided
Referrer: forum-search:passwords gone from iPhone

Comments

  • BenBen AWS Team

    Team Member

    Hi @Candide

    I'm sorry to hear about the trouble. Do you have a 1Password membership account, or are you syncing your data through a 3rd party sync service (Dropbox or iCloud)?

    Ben

  • Hi Ben,
    I have a membership account. However, since I wrote, the issue self-resolved on the new iPod Touch, but my iPhone is only showing the 6 (why 6?) 1Password passwords. I also can't use Face ID to open it anymore. Hope you can help! thanks.
    Rachel

  • BenBen AWS Team

    Team Member

    @Candide

    Thanks for the update. Are you able to log in at https://my.1password.com in a web browser? If so, do you see all of your data there? If you do I would recommend uninstalling and reinstalling 1Password on the iPhone.

    Please let me know. Thanks!

    Ben

  • Hi, any hope of a reply on this?

  • ag_anaag_ana

    Team Member

    @Candide:

    Can you please reply to Ben's questions when you have a moment?

    Thank you!

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