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Upgraded to 1Pass V7 and can no longer use account.

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crgweller
crgweller
Community Member
in Memberships

I paid for the 1 pass license a long time ago and have been 1pass for a long time with no issue. I upgraded to V7 when prompted and now I can no longer access anything. I tried just paying the ransom and signing up for a subscription but got an error message. What can I do here?

1Password Version: 7
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • crgweller
    crgweller
    Community Member
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    I tried deleting V7 and reinstalling V6 and it's too buggy to use. Can't update logins, can't add new ones.

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @crgweller! Welcome to the forum!

    After reinstalling 1Password 6, have you applied your previous license to the app again?

This discussion has been closed.