1PasswordX extension will not open in window after Windows 10 18362 update

1200gs
1200gs
Community Member
in 1Password in the Browser

Good morning,

I just completed a Windows 10 update to 18362. I deleted and reinstalled 1Password X extension and rebooted the computer. When I clicked on the 1passordx icon in Firefox it does not appear in the normal pop up window, just a black window screen. Must be a trick I do not know. Ideas ?

Note: 1Password app on computer works just fine.

1Password Version: 7.3.684
Extension Version: 1.15.7
OS Version: Windows 10 V. 18362
Sync Type: 1Password Cloud

Comments

  • 1200gs
    1200gs
    Community Member

    Correction to my post- Should have read "blank" screen instead of "black" screen

  • 1200gs
    1200gs
    Community Member

    OK, read other posts and figured it out ...no need to reply

  • Henry
    Henry
    1Password Alumni

    Hi @1200gs: glad you figured it out! For others happening upon this thread, the most common causes of 1Password X opening a blank webpage in Firefox when clicked are outlined here. If you're still having any more trouble, let us know :)

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