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What if secret key is not recognized?

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WEAD
WEAD
Community Member
in Memberships

When I attempt to update my credit card I cannot open my membership—secret key not accepted.

1Password Version: 1Password 7
Extension Version: Not Provided
OS Version: OS 10.14.6
Sync Type: Not Provided
Referrer: forum-search:My secret key is not recognized when I attempt to upgrade credit card.

Comments

  • Lars
    Lars
    1Password Alumni
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    @WEAD - I'm sorry for the trouble. If your Secret Key for your 1Password account isn't accepted, there are a few reasons -- one could be that you regenerated your Secret Key at some point, another could be that you have more than one 1Password account? Could either of those things be the case?

  • WEAD
    WEAD
    Community Member
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    Thanks, but no to both options.I simply can't get 1P to recognize my key.

  • WEAD
    WEAD
    Community Member
    Options

    Update.My problem may stem from a second, iPhone account. Your suggestion was correct. Many thanks.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    On behalf of Lars, you are welcome! Please let us know if there is anything we can do to help @WEAD.

This discussion has been closed.