cant log in

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River
River
Community Member
edited September 2019 in iOS

Was offered 3 options 2.99 fir 30 days ir 3.99 for 30 days or 11:99 for the plus. None will allow me to log in. I cant access my emergency kit and my master password is not working either, please help

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  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @River! Welcome to the forum!

    I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

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