Pending confirmation is not going away

I invited my girlfriend to my family account. I have gone through the steps of creating an account and everything. However, the web interface is still showing 'Pending confirmation'.
I have the confirmation email in her email box, but can not enter the 6 digit code anywhere. When I click the link to verify, it starts the registration process completely from scratch again.
From my family organiser account page I also see 'pending confirmation'.

Any ideas on how to fix this?

1Password Version: 7
Extension Version: Not Provided
OS Version: 10.13.4
Sync Type: 1P Accounts (Family)


  • KobesKobes

    Ah, it turned out that I, as the family organiser, needed to confirm the account. However, this is hardly shown anywhere (and a bit confusing if I initiated the invite, actually).

  • BenBen AWS Team

    Team Member

    Thanks for the update and the feedback, @Kobes.


  • SecretDudeSecretDude
    edited September 2

    I had the same issue. Seemed like I could do most of this through the 1P app on my computer. Finally realized I had to go sign on to the website to approve.

  • brentybrenty

    Team Member

    @SecretDude: You can send, cancel, or confirm invitations from the "Invitations" page in your account though the web interface in your browser:

    I hope this helps. Be sure to let me know if you have any other questions! :)

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