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how do I change my individual plan (6 month trial) to a family plan?

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maccerman
maccerman
Community Member
in Memberships

i've gone through the forum and tried the various ways to change the plan - via iTunes (doesn't give me the option) and through the app on my phone - when I click the subscription status button under my acct nothing happens. please advise.

1Password Version: 7.3.6
Extension Version: Not Provided
OS Version: iphone 6s, software version 12.3.1
Sync Type: Not Provided

Comments

  • Ben
    Ben
    Options

    Hi @maccerman,

    It isn't possible to change membership types while subscribed through a 3rd party billing service. If you'd like to change your existing membership to 1Password Families you would need to first switch to direct billing. Our billing team would be happy to help with that. They can be reached at support+billing@1password.com. If instead you'd rather sign up for a new 1Password Families membership, and delete the existing one, that would be possible as well. You can read about how to delete the existing membership here:

    How to delete your 1Password account

    And you can sign up for 1Password Families here: https://start.1password.com/sign-up/plan

    Thanks!

    Ben

  • maccerman
    maccerman
    Community Member
    Options

    Thanks!

  • Ben
    Ben
    Options

    You are very welcome. :)

    Ben

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