recovering the secret key

Harry06
Harry06
Community Member
in Mac

I opened an individual password.com test account. But I cannot enter it now because I do not have the emergency kit or the full length secret key. The only option I see now is to delete the account and start again. But then there is the risk that I loss all the data. How can I progress? Can the safety copy be used to reload the old data or will it be deleted as well when I press "delete account"? any other options?

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Harry06! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    ref: KEU-26294-889

  • Harry06
    Harry06
    Community Member

    Ok

  • ag_ana
    ag_ana
    1Password Alumni

    :) :+1:

This discussion has been closed.