getting rid of Trial Expired in 1Password 6 on a Mac which has already been paid for

getting rid of Trial Expired in 1Password 6 on a Mac which has already been paid for
Can't add passwords can't even edit passwords Already have. What the ____ is going on!

Purchase between 2014 - 2015

Regards
Trevor Clarke


1Password Version: Version 6.8.9 (689001)
Extension Version: Not Provided
OS Version: macOS 10.14.6
Sync Type: iCloud
Referrer: forum-search:getting rid of Trial Expired in 1Password 6 on a Mac which has already been paid for

Comments

  • brentybrenty

    Team Member

    @flyer: In order to get rid of the "trial expired" message in 1Password 6, you'd need to apply the license file for that version which you purchased from our website. It will be in the license email you received when you purchased. I hope this helps. Be sure to let me know if you have any other questions! :)

  • I cannot find the license

  • where and when you purchased 1Password
    Purchased at app store.png

    All the information you need should be on enclosed png.
    Can't find email with details of license

    Regards

    PastedGraphic-1.tiff

  • brentybrenty

    Team Member

    @flyer: If you purchased from the App Store, you don't have a license at all; the purchase is tied to your Apple ID. So you'd need to install it from your Apple ID's purchase history instead of from our website.

  • When I try to re-add my agilebits license for 1Pass 6 (6.6.4 is my current version), I navigate to its location in DropBox and it is greyed out. Any help is appreciated. DB

  • ag_tommyag_tommy

    Team Member
    edited May 27

    @davidbarner

    Are you trying to locate the license or the keychain? If you have a Dropbox paid account make sure the item is downloaded or local to your machine.

    edit: typo

  • I navigate to my locally stored (on DropBox) agilekeychain (thank you), and it is grayed out. I've used the same method for 5 years and it just broke inexplicably. Thanks for any help. DB

  • ag_tommyag_tommy

    Team Member
    edited May 27

    @davidbarner

    Try selecting the Parent folder and not the keychain itself.

    I would strongly recommend moving to 1Password 7 with a membership. Version 6.6.4 was released in 2017-03-21. That's a huge time frame until now. 1Password 6 was discontinued in 2018. There have been numerous security enhancements to 1Password 7. From a security standpoint, upgrading is the best, and safest, option available.

    https://support.1password.com/explore/whats-new-mac/

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