Secret key not working after reinstalling windows

My Secret Key is not working on my laptop after reinstalling windows and installing the latest 7.3.712 version. Before I used the 6.6.439 version.
I am unable to Sign in on the web www.1password.com. My initial individual membership expired in 2018, but I continued to use 1password and later decided to pay for another year. I have left a support case [#ZLC-46727-745] but not received any answer yet.
Any help is much appreciated


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:Secret key

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @ToreG! Welcome to the forum!

    I confirm that we have received your support ticket, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: ZLC-46727-745

  • ToreG
    ToreG
    Community Member

    Hi @ag_ana!

    I am still waiting for support to get back to me.
    How many days does it normally take for support to get back to customer enquiries?

    Thank you

  • Greg
    Greg
    1Password Alumni

    Hi @ToreG,

    This is quite strange, as we sent our reply to you 3 days ago (on September 16). Did you check your spam folder? Maybe our email ended up there.

    I will also resend our email to you today. Thanks!

    ++
    Greg

This discussion has been closed.