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Version 7 Vault password doesn't work

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Orangeflash
Orangeflash
Community Member
in Memberships

I've just upgraded to the 7 version and I now my password doesn't work. I am VERY sure of the password I used. I've gone back to version 6. Should I uninstall the 7 and try again?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @Orangeflash!

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: ZLI-38333-932

  • pnardelli
    pnardelli
    Community Member
    Options

    I have the same question. I have the 1password membership and cannot sign in because I cannot remember my Master Password . I thought it was the same as my previous but I see no where to reset it. Can I have some help to guide me through the process. i do not want to lose my data base.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @pnardelli! Welcome to the forum!

    I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

This discussion has been closed.