I’ve gone through the password recovery for my Son’s account, and he can now log in with the iOS app; however, when he launches the MacOS app, he’s simply prompted for the Master Account password - there seems to be no way to change the Secret Key (which of course has changed).
Under Preferences > Accounts, I tried clicking the ‘+’ button, but nothing happens, it’s as if the button is disabled.
Do I need to completely remove the app from his MacBook and start again? If so, how do I completely remove the app?
1Password Version: 7
Extension Version: Not Provided
OS Version: MacOS 10.14.6
Sync Type: 1Password.com